Privacy and Safety
At Emerald Fire Trading 209cc t/a Creative Balloons, we are committed to protecting the privacy and ensuring the safety of our customers when using our online shop. This Privacy and Safety Policy outlines how we collect, use, disclose, and safeguard personal information and maintain a secure shopping environment. By using our online shop, you consent to the practices described in this policy.
Collection of Personal Information
We collect personal information, such as name, contact details, and payment information, when you place an order or create an account on our online shop. We may also collect information automatically, including IP addresses, browser details, and browsing patterns, to enhance your shopping experience and for analytics purposes.
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Use of Personal Information
We use the collected personal information to process and fulfill your orders, communicate with you regarding your purchases, and provide customer support. With your consent, we may use your contact information to send you promotional emails or newsletters about our products and special offers. We may use the collected information for internal purposes, such as analyzing trends, improving our products and services, and enhancing the overall shopping experience.
Disclosure of Personal Information
We may disclose your personal information to third-party service providers who assist us in operating our online shop, processing payments, and delivering orders. These service providers are obligated to maintain the confidentiality and security of your information. We may disclose personal information if required by law or to protect our rights, safety, or property, or the rights, safety, or property of others.
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Security Measures
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use secure socket layer (SSL) technology to encrypt and protect the transmission of sensitive information during online transactions. We regularly monitor our systems for potential vulnerabilities and undertake appropriate measures to ensure the security and integrity of our online shop.
Third-Party Links
Our online shop may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of those third parties before providing any personal information.
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Consent and Opt-Out
By using our online shop, you consent to the collection, use, and disclosure of your personal information as described in this policy. If you no longer wish to receive promotional emails or newsletters, you can unsubscribe by following the instructions provided in the communication or by contacting our customer support.
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Children's Privacy
Our online shop is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us to request its deletion.
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Updates to the Privacy and Safety Policy
We may update or revise this Privacy and Safety Policy from time to time. Any changes will be reflected on this page. We encourage you to review this policy periodically for any updates.
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