FAQs | Creative Balloons

Here are some FAQs

What is Ballon Oomf gel?

Balloon Oomf gel or Hi-Float gel, is a substance used inside latex balloons to extend their float time. It creates a barrier on the interior surface of the balloon, slowing helium escape and keeping them floating longer than untreated balloons.

How long do the balloons stay afloat?

Please note, these times are approximations and can be affected by extreme temperature changes and the specific conditions inside and outside of the balloons. We are not liable for any underperformance.

What are the payment methods and polices?

We accept major credit cards, debit cards, and EFT. Please ensure your payment is made and cleared at least 24 hours prior to your collection time for a smooth process. Note that we cannot process your order until the payment is reflected in our account.

Do you offer shipping?

Currently, we do not offer shipping services for our products. However, you have the option to arrange your own courier or use Uber package delivery services at your own risk.

What areas do you deliver to?
We offer regional delivery within Cape Town City Centre.

How far in advance do I need to book delivery?
Delivery must be booked 2-3 business days in advance.

How long does in-store collection take?
In-store collection requires 1-3 business days for processing.

Can I arrange same-day or urgent collection?
Yes, same-day or urgent collection can be arranged via WhatsApp, subject to availability.

How many balloons can fit in a car?
The average vehicle can accommodate approximately 25 inflated balloons, ideally stored in the back seat. Remember to keep your vehicle away from direct sunlight to prevent overheating, which can cause balloons to explode.

How should I handle balloons?

When handling balloons, it is important to avoid sharp objects, rough surfaces, extreme temperature changes, direct sunlight, heat sources, and breezy spots. Always handle balloons with care and avoid squeezing or poking them.

Can I refill or reuse the balloons?

Both latex and foil balloons can be refilled or reused if they are in good condition and undamaged. However, it's essential to note that repeated inflation and deflation can weaken the material, affecting the balloon's appearance and ability to hold helium or air.

Can I release balloons into the environment?

We strongly discourage balloon releases due to their potential negative impact on the environment and wildlife.

Are balloons a choking hazard?

Yes, uninflated or broken balloons can pose a choking hazard, particularly for small children.

Are your balloons biodegradable?

Latex balloons made from natural rubber latex are biodegradable. However, the degradation process may take several months or longer. Foil or Mylar balloons, made from metallic materials, are not biodegradable.